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If you are using a screen reader and are having problems using this website, please call (888) 842-5007 for assistance. Please note, this number is for accessibility issues and is not a ticketing hotline.
Frequently Asked Questions

Passes Questions

  • I placed an order, but did not receive my ticket(s).
     All passes are QR codes that can be downloaded to your smartphone wallet and must be scanned at venue for entry. QR codes will be sent out approximately 2 weeks before the event date. For any additional questions, please contact Festival Ticketing Support at support@festivalticketing.com or 855-414-6141. Hours of operation are Monday-Friday from 7:00am-4:00pm PT.
  • Can my ticket be scanned from my mobile device?
     Yes, passes are QR codes that can be downloaded to your smartphone wallet.
  • Are Payment Plans available?
    Payment plans for One Love have ended, but PayPal Credit is available and can be used to pay off your online purchase of your One Love pass over time
  • I am no longer able to attend, can I get a refund?
      Refunds will not be provided for any reason.

General Questions

  • What time does the festival start and end?
     Venue doors open at 2pm on Friday, February 7 and 12pm on Saturday, February 8 and Sunday, February 9. Schedule will be posted on the website closer to the festival date.
  • Is the festival all ages?
     Yes. Children 5 & under are free (must be accompanied by a ticketed adult).
  • Where do I park for this event?
     There is no parking on site at the Queen Mary. ALL parking is offsite and serviced with our free shuttles. Please see more information on our Getting Here page.
  • Where do I pick up my merch upgrade?
    Merch upgrades pick up is at main merch! Find the line on the far right of the tent (if you are in line looking at the tent) with a sign that says “Pre-Order Pick Up”. Please shows your ID to verify pick up.

  • Will there be vegan / vegetarian food vendors?
  • Can I bring a camera?
     A phone camera, small point and shoot without interchangeable lenses or GoPro (no poles/extender) are fine to bring in. No video cameras or professional cameras will be allowed into the event.
  • Is there Public Transportation to the event?
    See more information on our Getting Here page.
  • Will there be Breast Pumping Stations?
    Recently give birth? Need a place to pump and store? We got mom’s covered! B.Y.O.P. (Bring Your Own Pump). Upon arrival simply ask to check in with a Safety Ops Manager at the front entrance into the festival, and they'll show you where the private pump area is located. Refrigeration available
  • Do you have a lost & found?
     Yes. Stop by the Information Tent during the event to check if your item was turned in to festival staff. Guests who are not attending Saturday or Sunday can view the found items here after the festival.
  • Will you be posting set times in advance?
     Yes. They are available here
  • Where is the Rideshare drop off/pick up point?
    Find more information on our Getting Here page.
  • Will there be free water refill stations?
  • What if my question isn't asked frequently enough to be listed here?
     Please contact us here with any other questions you may have.